Inside Sales Representative

Oakville, Ontario | Full-Time

Join Muir Tapes & Adhesives, a Canadian company with more than 65 years of experience helping manufacturers improve their products and processes through innovative tape, adhesive and converting solutions.

We're looking for a proactive, customer-focused Inside Sales Representative who enjoys building relationships, identifying opportunities and helping customers find solutions that create real value.

The Opportunity

This is more than an order-taking position. As an Inside Sales Representative, you'll manage and grow a portfolio of customer accounts while responding to incoming inquiries, developing new sales opportunities and supporting the overall sales process.

You'll work closely with customers, outside sales representatives, technical specialists and internal teams to strengthen relationships, increase customer value and drive sustainable growth.

Key Responsibilities

Account Management & Customer Growth

  • Manage and grow a portfolio of smaller customer accounts, typically generating less than $20,000 in annual sales.

  • Build strong, long-term customer relationships through proactive communication and regular follow-up.

  • Conduct scheduled customer calls and virtual meetings to understand business needs, challenges and upcoming projects.

  • Identify opportunities to cross-sell, introduce additional products and increase share of wallet.

  • Re-engage dormant or declining accounts and identify opportunities for renewed growth.

Sales Development & Opportunity Management

  • Respond promptly to incoming leads, inquiries and customer requests.

  • Qualify opportunities by understanding applications, specifications, volumes, timelines and purchasing requirements.

  • Prepare accurate quotations and follow up to help convert opportunities into sales.

  • Collaborate with outside sales, technical resources and suppliers to recommend appropriate solutions.

  • Identify opportunities to introduce additional products and services.

Order Management & Customer Support

  • Process customer orders accurately and efficiently.

  • Communicate pricing, availability, lead times and other relevant information.

  • Resolve customer questions and coordinate internally to ensure a positive customer experience.

  • Maintain strong communication and follow-through throughout the sales process.

CRM & Sales Activity Management

  • Complete a minimum of 10 proactive account management calls per week.

  • Maintain a structured schedule of customer contact and follow-up activities.

  • Document customer interactions, opportunities, quotations and next steps in Epicor.

  • Maintain accurate customer records and sales pipeline information.

  • Use CRM data to prioritize accounts, identify opportunities and manage commitments.

Qualifications & Experience

We're looking for a motivated, organized and commercially minded professional who brings:

  • 2+ years of experience in inside sales, customer service, account management or business development.

  • Strong communication, relationship-building and customer service skills.

  • Confidence conducting customer calls, virtual meetings and discovery conversations.

  • The ability to identify customer needs and recommend appropriate solutions.

  • Excellent organizational skills, attention to detail and follow-through.

  • The ability to manage multiple accounts, quotations, orders and competing priorities.

  • Experience using CRM or ERP systems; Epicor and HubSpot experience are assets.

  • Proficiency with Microsoft Office/365.

  • A proactive, solutions-oriented mindset and willingness to take initiative.

Experience working with manufacturing, industrial products, technical sales or distribution would be an asset.

Compensation & Benefits

Starting Salary: $55,000 - $60,000 annually

Location: Muir Tapes & Adhesives Headquarters, Oakville, Ontario

Who Succeeds Here?

You're someone who doesn't wait for the phone to ring. You take initiative, stay connected with customers and look for opportunities to help their businesses grow.

You are curious, organized, responsive and accountable. You understand that successful account management is about more than processing transactions — it's about building relationships, solving problems and creating long-term value.

At Muir Tapes & Adhesives, our ONE TEAM culture emphasizes collaboration, accountability, continuous improvement and a shared commitment to customer success.

If you're ready to take ownership of customer relationships and contribute to the growth of a respected Canadian company, we'd like to hear from you.

Apply Now